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Packaged Offering

SEAMLESS SERVICES

We run your systems, you run your business

Techedge Packaged Managed Services

We run and maintain your enterprise solutions, so you can focus on the business.

 

Digital market leaders must run their own digital operations seamlessly to fully leverage the advantage provided by technology. With our managed services, we run and maintain your enterprise systems and applications, ensuring you can focus on your business.

Our specific packaged offering for managed services is designed to help you pick the best option for your organization while providing an immediate understanding of the price range and deliverables. We offer packages for application management, integration management, cloud management and SAP Basis management - all available in different sizes, to best fit your needs in terms of scope, availability, volume and service levels.

Browse our SEAMLESS SERVICES packages and contact us for more information!

How our packages are designed

Our packages can be activated independently or easily assembled each other.

•  They can be smoothly activated since the Taking Charge phase is included into the monthly fee.

•  They have a common set of predefined sizes (Essential, Standard, Advanced, Enterprise) that can be further tailored to any specific requirements.

•  Each size corresponds to:
➞  1 workload that is a set of instances of a given solution considering DEV, QAS, PRD
➞  1 SAP Landscape that includes all the DB, App Servers considering DEV, QAS, PRD

How we deliver them

We deliver the services:

•  Providing a named contact (Service Delivery Manager)

•  According to the ITIL practice

•  Including the right to use our Jira Service Management solution configured to keep track of the tickets, service requests and events required to monitor the Service Levels. It provides a 360° view of all the activated services and the compliance with the Service Level Agreements,

BROWSE OUR PACKAGED SEAMLESS SERVICES

Cloud Managed Services Packages

SEAMLESS SYSTEMS
4 CLOUD

Run your enterprise systems in the cloud

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SAP Technical Managed Services Packages

SEAMLESS SYSTEMS
4 SAP

Run your SAP systems in the cloud

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Application Managed Services Packages

SEAMLESS APPS
4 SAP 

Run your enterprise applications as a service

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Integration Services Packages

SEAMLESS INTEGRATION RUN & EXTEND

Run your integration as a service

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Scroll down for more details on the packages

 

Cloud Managed Services

SEAMLESS SYSTEMS 4 CLOUD

We run your enterprise systems in the cloud

Objectives

  • Manage your systems on the hyperscalers’ infrastructure you selected
  • Provide streamlined operations through proven procedures

What’s in the package

  • 24/7 Cloud infrastructure management & monitoring
  • Cloud Infrastructure Cost Monitoring & Optimization
  • Storage & Backup Management (we developed an improved Cloud backup solution)

Certifications (100+ individuals)

  • AWS - Advanced Consulting Partner
  • Azure - Gold Partner - Focus on DC Transformations Expansion on Data Platforms and IoT
  • GCP - Partner
  • Oracle - Oracle Expertise

Available in

  • Colombia, Germany, Italy, Spain, USA
  • Other countries: upon request (Let's talk!)

Supported languages

English, Italian, Spanish

Facts

techedge cloud managed services - facts

 

Available Packages *

 

techedge cloud managed services - available packages

 

CONTACT US FOR MORE DETAILS AND PRICING

 

SAP Technical Managed Services

SEAMLESS SYSTEMS 4 SAP

We run your SAP systems as a Service

Objectives

  • Manage your SAP systems
  • Streamlined SAP system operations

What’s in the package

  • 24x7 high priority incident management
  • Service Window for normal operations from 12x5 (mon-fri) to 24x7
  • On-call Rotation

Certifications (200+ individuals)

Available in

  • Colombia, Germany, Italy, Spain, USA
  • Other countries: upon request (Let's talk!)

Supported languages

English, Italian, Spanish

Facts

techedge SAP basis managed services - facts

 

Available Packages *

 

techedge SAP Basis managed services - available packages

(*) Standard / Advanced / Enterprise have embedded SLAs and On-call Rotation services which make the On Demand Requests not applicable due to the greater level of service

CONTACT US FOR MORE DETAILS AND PRICING

 

 

Application Managed Services

SEAMLESS APPS 4 SAP S/4 and ECC

We help you increase the value of your ERP platform investment

Objectives

  • Provide the governance of the S/4 (ECC) solution and the help required to evolve and innovate
  • Management of day by day activities according to ITIL guidelines and agreed SLAs
What’s in the package
  • Service Request Fulfillment, Incident Management, Problem Management, Service Management & Reporting
  • Named Service Manager is with you every step of the way
  • Named Functional/Technical Leads are the key operations contact persons
  • Transition (planning, preparation and execution) of the support

Certifications (200+ individuals)

  • SAP Partner Center of Expertise (PCOE)
  • SAP Gold Partner

Available in

  • Colombia, Germany, Italy, Spain, USA
  • Other countries: upon request (Let's talk!)

Supported languages

English, Italian, Spanish

Facts

techedge application managed services - facts

 

Available Packages *

 

techedge application managed services - available packages

 

Depending on the size, packages include different functional areas and Service Level Agreements (reponse/resolution time).

CONTACT US FOR MORE DETAILS AND PRICING

 

 

Integration Services

SEAMLESS INTEGRATION RUN & EXTEND

We run your integration as a service

SEAMLESS INTEGRATION RUN

Objectives

  • Provide support according to the service Window 8x5 mon-fri (one time zone, 1 working calendar)
  • Provide on call availability on request
  • Target response within 1 hour (90%) and resolution/workaround time within 4 hours (90%)

What’s in the package

  • Integration Advisor
  • Proactive Monitoring
  • Event, Incident, Request and Problem Management
  • Performance & Workload Optimization
  • Governance and Quality Assurance

Certifications (100+ individuals)

  • SAP Gold Partner
  • Mulesoft Developer

Available in

  • Colombia, Germany, Italy, Spain, USA
  • Other countries: upon request (Let's talk!)

Supported languages

English, Italian, Spanish

Facts

techedge integration services - facts

 

 

SEAMLESS INTEGRATION RUN & EXTEND

Objectives (in addition to the package SEAMLESS INTEGRATION RUN)

  • Provide extension estimations within 3 business days (90%)
  • Perform implementation starting within 3 business days from estimation approval (90%)

What’s in the package (in addition to the package SEAMLESS INTEGRATION RUN)

  • Requirement Analysis & Estimation
  • Development & Documentation
  • End to End Test Support
  • Cutover management
  • Post Go-live support

Certifications (100+ individuals)

  • SAP Gold Partner
  • Mulesoft Developer

Available in

  • Colombia, Germany, Italy, Spain, USA
  • Other countries: upon request (Let's talk!)

Supported languages

English, Italian, Spanish

Facts

seamless-integration-facts

 

Available Packages *

 

techedge integration services - available packages

(*) Events, Incidents, Service Requests

CONTACT US FOR MORE DETAILS AND PRICING

Seamless Services packages: request more information

* The package descriptions and pricing information contained in this page and all other related documents are provided as a guideline only, subject to change without notice and do not constitute an offer or contract. Pricing may vary depending on your specific requirements and geographic location. Please contact your account manager to obtain a detailed quote.