EasyRUNNER

Maximize the value of Rise with SAP®
with the packaged proposition for SAP S/4HANA® Application Management 

Take full advantage of SAP S/4HANA® and Rise with SAP®

 

Cloud and SAP S/4HANA are key pillars of Digital Transformation, providing organizations the intelligent technologies they need to be competitive in the new digital economy today. To maximize the value of SAP S/4HANA and Rise with SAP, Techedge has designed easyRUNNER: the innovative packaged proposition for Application Management that allows companies to focus on their business evolution, leaving system support and optimization to the Techedge experts.

If you're still in the process of migrating to SAP S/4HANA, we can support on that too: learn more on EasyRISER, our packaged proposition to move to Cloud and convert to SAP S/4HANA in a single step!

What is EasyRUNNER?

 

EasyRUNNER is our packaged offering for Application Managed Services that perfectly complements the Technical Managed Services included in Rise with SAP, providing, for example, Functional Enhancements and User Support.

In addition, to bring continuous improvement through Innovations, we can drive the GROW phase by helping identify and implement new projects leveraging the strategic Business Networks and Intelligent Technologies enabled by Rise with SAP.

EasyRUNNER is a SAP Qualified Partner-Packaged Solution for Point Solutions

SAP_Qualified_Partner-Packaged_Point_Solutions_R

 

Application Management with EasyRUNNER

EasyRUNNER

 

With EasyRUNNER, we provide full governance of your
SAP S/4HANA solution and the help required to evolve and innovate with it. We manage the day-by-day activities according to ITIL guidelines and defined Service Level Agreements, as we’ve been doing for several local and international clients for years!


Included in the package

  • Service Request Fulfillment, Incident Management, Problem Management, Service Management & Reporting
  • Named Service Manager with you, every step of the way
  • Named Functional/Technical Leads as the key operations contact persons
  • Transition and start-up phase of the service

 

 

ADD-ONS

 

EasyRUNNER can be complemented with tailored services for your specific needs and the provision of additional training and testing services.

 

Tailored Services

  • Possibility to extend baseline service hours up to 24/7
  • Possibility to extend our Service Desk with customer’s local language
  • Availability on-call up to 24/7
  • Additional service packages to include other components or areas
  • Advanced Security Services
  • Upgrade services (except technical upgrade)

Training

  • Provide detailed plan for sessions execution
  • Training courses configuration according Customer’s specificity

Testing Services

  • Provide detailed plan for test management execution
  • Perform tests based on defined test cases and report issues and defects

MAXIMIZE THE VALUE OF SAP S/4HANA WITH EASYRUNNER

REQUEST MORE DETAILS

EasyRUNNER available packages

 

  ESSENTIAL STANDARD ADVANCED ENTERPRISE
Functional Areas  Essential Standard Advanced Enterprise
Service Window (local time) 10x5 Mon-Fri
 10x5 Mon-Fri 12x5 Mod-Fri 12x5 Mon-Fri
Service Review Monthly  Monthly Weekly Weekly
# of Service requests/month included 20  50 100 200
# of Incidents-Problems/month included 5  15 30 50
Change Management - workdays/month included 2  5 15 40
Availability On call (24x5) - for CRITICAL/HIGH issues  - - yes yes
SLAs on Response Time and Resolution Time  Essential Standard Advanced Enterprise

Event Management: Monitor functional event types in SAP applications

  On Request On Request On Request Included

Core Technical Operations & Job Scheduling

  12x5 Mon-Fri 12x5 Mon-Fri
+ On-call rotation 		 12x5 Mon-Fri
+ On-call rotation  		 12x5 Mon-Fri
+ On-call rotation  

 

Request the brochure for a detailed description of Functional Areas and SLAs for each size!

The transition and start-up phase of the service is always included. User Management and Role assignment are managed as Service Request. Advanced Security Services are available via Additional Services. Upgrade services (except technical upgrade) are available via Additional Services. Service Delivery Location is remote.

REQUEST THE BROCHURE WITH REFERENCE PRICES >>

WHY TECHEDGE?

A trusted partner for your Application Managed Services

SAP Gold Partner

 

SAP Certified Partner Center of Expertise

 

AMS Distinctive Capabilities

 

  • Global Center of Expertise with local presence in North and South America, Europe and Middle East, delivering high-quality Managed Services, in 4 languages across the globe

  • Experienced full-stack Application Management Team including Business Process Experts, Functional consultants, Integration and development specialists, SAP Technology administrators and Service Managers

Experience on the field

 

AMS SAP S/4HANA Application Managed Services Experience Techedge

 

Local presence, global delivery

 

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Fill in the form to request more details!

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