CRM - Customer Experience Management

CREATE EXPERIENCES
THAT COUNT

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BLENDING TECHNOLOGY WITH INTEGRITY TO CREATE BRAND FANATICS.

Today's customers want to be informed, helped and heard in the moment. This is forcing brands to rethink their customer service strategies to develop customer experiences that engage the customer throughout their journey: pre-purchase and after sale.

We help companies leverage cutting edge technologies to create an omnichannel and intelligence customer service. By blending your brand identity and values into a customer experience strategy, we can help you gain a competitive advantage that ensure your customers will never want to leave your side.

Ready to put a smile on their faces?

BOOST YOUR CX STRATEGY

WHAT IS OMNICHANNEL CUSTOMER SERVICE?

Omnichannel Customer Service allows brands to stay connected with customers and engage them throughout the entire purchasing lifecycle, pre and post-sale, as they move from one channel (mobile, in store) to another (application, search engine).

Today's most revolutionary customer service experiences are built on artificial intelligence, allowing customers to feel the tailored experience of getting help from a real individual, but without its inefficiencies ("can you please hold?"). Furthermore, it enables actual human encounters to be more effective, thanks to the introduction of predictive support and increased accessibility to information.

Chatbots enable customers to provide a connected and interactive service experience, increasing sponsorship and advocacy while reducing operative costs. 

Techedge can support you through the platform selection process, through the design, implementation and modeling of your Chatbot solution. 

A self-service portal allows customers to execute service actions on their own. It streamlines service processes, reducing operational costs and empowering customers to find resolutions to their questions or claims.

Techedge offers you full support in the definition, design and implementation of your self-service portal, allowing you to create value for your customers.

Responding efficiently to customer requests will raise advocacy - but not all requests can be managed by an automated bot or a self service portal.

We help our customers create Omnichannel support leveraging the call center at just the right moment, embedding next-generation intelligent service ticket handling to enable service agents and reduce resolution timings. 

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HOW TECHEDGE CAN HELP

Customer Experience Design Advisory

Customer Experience Design Advisory

Create a great Customer Experience requires a deep integration of people, data and tools. This is the only way to ensure that your vision is orchestrated properly. 

Our CX design team will help you reach your objectives, designing a highly integrated solution that allows you to achieve results and measure performance.

Omnichannel Customer Contact Center

Omnichannel Customer Contact Center

Responding efficiently to customer requests will raise advocacy - but not all requests can be managed by an automated bot or a self-service portal.

We help our customers create omnichannel support leveraging the call center at just the right moment, embedding next-generation intelligent service ticket handling to enable service agents and reduce resolution timings.

Field Service

Field Service

Today more than ever field service technicians play a significant role in delivering an excellent customer experience to the customer, being often the only personal interaction a customer has with your company so a key part of the customer journey.
 
Our CX experts can help you choose, implement and adopt the Field Service Management solution that best fits your business in order to increase the efficiency to provide high-quality customer service at a cost that doesn’t erode profitability.