Our customer runs SAP® SRM to manage its procurement processes. The tool is used by several departments, comprised of both purchasing and non-purchasing users, who leverage an SRM Portal to raise purchase requisitions or administrative check requests (ACRs).
Business users who do not belong to the purchasing area, a community that makes up approximately 80% of the purchase orders at our client, were not always capable of completing the fields on the Purchase Requisition form; fields irrelevant to their role, but required for the completion of a purchase. This confusion added an unnecessary delay in our client's purchasing cycle.
Our client decided to take action by reshaping their purchasing processes, leveraging SAP Fiori to develop role-based user interfaces and mobile workflow approvals. As a result, they have gained a more efficient purchase requisition process and improved their end users' experience.
- A TWO TIER PURCHASING MODEL that simplifies the tasks of all users who access SAP SRM portal to raise purchasing requisitions and ACR's
- ROLE BASED USER INTERFACE that has reduced the number of fields for input by 80% for business users not belonging to the purchasing department, thereby increasing efficiency of the requisition cycle
- COST SAVINGS on end user training and change management, thanks to an intuitive, friendly user interface
- The new purchasing model with the SAP Fiori role-based front end has INCREASED EFFICIENCY IN OUR CLIENT'S PURCHASE REQUISITION CYCLE making the overall process faster and simpler for all users
ABOUT OUR CLIENT
Our client is a biopharmaceutical company with nearly 30,000 employees in over 70 countries.
A major player in the biopharma industry, our customer has more than 20 primary research and manufacturing facilities around the world.