A DELIGHTFUL B2B CUSTOMER EXPERIENCE
In order to offer Customers in stores a unique and engaging experience, both physical and virtual, Epta launched "#EptaExperience is the way" concept, summarizing the corporate vocation to combine expertise, innovation and personalization of its brands' solutions.
Transforming its storefronts into points of experience, Epta chose SAP C/4HANA Commerce Cloud (formerly SAP Hybris) as the platform to manage their B2B spare parts sales. Through this process, they have opened a new sales channel and improved their buyers' experience by simplifying the process of finding and purchasing Epta spare parts.
- Increased Customer Experience with a simple and intuitive online shopping experience for B2B customers
- Closer bonds with Epta B2B audience, ensuring loyalty to the brand
- A 360-degree enhanced shopping experience for all customers
OUR CLIENT: EPTA
Epta is a multinational Group specialized in commercial refrigeration for Retail, Food & Beverage and Ho.Re.Ca sectors.
The Group provides a complete range of commercial refrigeration solutions, guaranteeing the supply, installation and maintenance of its systems worldwide.