Digital Work Order Management with SAP Fiori

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PUBLISHED: 22 May 2019

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ABSTRACT

Ferrocarrils de la Generalitat de Catalunya (FGC) is a public company operating in the transport, tourism and mountain recreation industries in Catalunya, Spain. The company had a need to digitally transform its process for managing corrective and preventive maintenance work orders for its station facilities.

FGC decided to implement a mobile application using SAP Fiori, in order to make it easier for technicians to manage and resolve maintenance orders while improving the User Experience and consistently reducing the use of paper.

CASE STUDY HIGHLIGHTS

  • A mobile application based on SAP Fiori, to help maintenance managers and technicians streamline and mobilize their daily activities with a great User Experience
  • Considerable reduction in the time required to close orders: from an average of three hours, to five minutes per day
  • Reduced the use of paper by nearly 100%, improving the user experience both for the technicians and maintenance managers
  • A more agile and automated way of managing the creation and resolution of orders by maintenance managers

 

ABOUT THE CLIENT

Ferrocarrils de la Generalitat de Catalunya is a Catalan public company that operates in the transport, tourism and mountain recreation industries. Its purpose is to contribute to the improvement of mobility and leisure within Catalunya. It manages each year to transport 80 million travelers, having 1500 employees and an annual turnover of 120 million euros.

READ THE CASE STUDY