Digital Work Order Management with SAP Fiori

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PUBLISHED: 22 May 2019


Ferrocarrils de la Generalitat de Catalunya (FGC) is a public company operating in the transport, tourism and mountain recreation industries in Catalunya, Spain. The company had a need to digitally transform its process for managing corrective and preventive maintenance work orders for its station facilities.

FGC decided to implement a mobile application using SAP Fiori, in order to make it easier for technicians to manage and resolve maintenance orders while improving the User Experience and consistently reducing the use of paper.


  • A mobile application based on SAP Fiori, to help maintenance managers and technicians streamline and mobilize their daily activities with a great User Experience
  • Considerable reduction in the time required to close orders: from an average of three hours, to five minutes per day
  • Reduced the use of paper by nearly 100%, improving the user experience both for the technicians and maintenance managers
  • A more agile and automated way of managing the creation and resolution of orders by maintenance managers


Ferrocarrils de la Generalitat de Catalunya is a Catalan public company that operates in the transport, tourism and mountain recreation industries. Its purpose is to contribute to the improvement of mobility and leisure within Catalunya. It manages each year to transport 80 million travelers, having 1500 employees and an annual turnover of 120 million euros.

FGC's origins go back to 1863, when the Sarrià train was put into service. In 1979 FGC was established as a public company of the Generalitat de Catalunya, and since then it hasn’t stopped growing in terms of passenger volume and transported merchandise. This continuous growth, alongside the diversification of the business into other industries such as leisure and tourism, has made FGC an efficient public company that has earned a name for itself by providing high-quality service.

Digital Work Order Management with SAP Fiori