Colonial saw a need for improvement in its work orders management procedure. Using SAP®, the facilities management were tied to their computers, prompting the necessity to print work orders, fill them out manually and return to their computer to enter the data collected.
To increase the efficiency of this process, Colonial sought a robust mobile application that would allow technicians to continue their work even when deep inside of the company’s commercial real estate buildings, where often times they did not have wi-fi or network access.
Colonial adopted a mobile solution based on Neptune Software to facilitate the work of the technicians, allowing them to move freely through the buildings and complete their tasks, even without an Internet connection.
"This project has allowed all the building maintenance and infrastructure managers of our buildings to be continuously connected to our system and manage the notices and work orders quickly from any mobile device, which improves the quality of service offered by Colonial. Having real-time information also allows us to evaluate and make decisions at the right time, improving the visibility and efficiency of the team."
- Xavier Muñoz, Head of Information Systems at Colonial
- The entire WORK ORDERS MANAGEMENT PROCESS IS SIMPLIFED AND FASTER
- The project has had a DIRECT IMPACT ON COLONIAL'S CUSTOMERS, IMPROVING THEIR EXPERIENCE with the company thanks to the FASTER RESOLUTION OF ISSUES in commercial buildings
- In just 3 MONTHS FROM KICKOFF TO GO-LIVE the solution was deployed to more than 65 users, both Colonial employees and suppliers, who use the application to aid building maintenance activities
ABOUT COLONIAL GROUP
Colonial Group is a Spanish multinational commercial real estate corporation based in Barcelona, Spain. Founded in 1946, the group specializes in the office rental market, which represents roughly 93% of its business.
The Colonial Group boasts a real estate portfolio valued at more than 6.9 million euros, with particular focus in the rental of quality offices in the prime areas of Paris, Madrid and Barcelona.