Aryzta's recipe for streamlined, audit compliant IT change control process

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PUBLISHED: 27 August 2018

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Aryzta’s joint governance in Europe and North America needed the ability to control the release of weekly changes from quality to production through a unified, well-defined approval process. They adopted SAP Solution Manager’s ChaRM in order to take advantage of the application's software logistics and flexibility to customize according to unique procedures, which they then integrated with their existing ServiceNow platform.

Now, IT service managers and developers have one global ticketing system for Change Management, Incident Management and other internal processes. Through this project Aryzta has been able to reduce workload redundancies & communication gaps across teams, while spending less time on technical issue resolution.

HIGHLIGHTS

  • All the benefits of SolMan's ADVANCED SOFTWARE LOGISTICS combined with the GLOBAL CONTROL and VISIBILITY provided by ServiceNow
  • An AUDIT-PROOF system for controlling the flow of changes to Production
  • A seamless, GLOBAL END-TO-END CHANGE MANAGEMENT SCENARIO increasing the overall efficiency of IT operations 
  • REMOVAL OF REDUNDANCY, HIGHER QUALITY OF DATA and IMPROVED COMMUNICATION thanks to the integration of ChaRM with ServiceNow

ABOUT ARYZTA

Aryzta is a global supplier of baked goods to the foodservice, retail and quick service restaurant sectors. Its largest operations are in the Americas and Europe with additional growth in Asia, Australia, and New Zealand. Aryzta is known for its Otis Spunkmeyer brand along with its higher end of Artisan Breads available from La Brea Bakery. Forbes lists Aryzta in the top 2,000 largest publicly held companies.

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