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Techedge Earns Gold in Fast Delivery Projects Category, SAP Quality Awards





Customer Engagement

Techedge Earns Gold in Fast Delivery Projects Category, SAP Quality Awards

Techedge | Nov 29, 2016

Madrid, Spain - November 2016

At the SAP Quality awards in Madrid Spain, Techedge has been recognized with gold in the Fast Delivery Project Category. The winning project, a contact center solution for Grupo Logista, is based on SAP CRM 7.0 and was launched in just six months.

About SAP Quality Awards:

The SAP Quality Awards, hosted in each country where SAP operates, recognizes SAP customers and their partners on three categories: Business Transformation, Innovation and Fast Delivery. Winners are selected based on SAP's ten quality principles to achieve fast, low-cost and effectively managed implementations, simplifying business processes and delivering significant business benefits to their organization.

Techedge also received Gold in the category of Innovation and Bronze in the category of Business Transformation earlier this year in Milan, Italy for projects related to SAP Ariba. For a full list of this years EMEA based winners, click here.

About Grupo Logista (Logista Group):

Logista is the leading distributor of products and services to proximity retailers in Southern Europe, servicing some 300,000 delivery points in Spain, France, Italy and Portugal, providing premium market access to several kinds of products including: tobacco related, convenience, e-transactions, pharmaceutical, books, publications and lottery.

About the Global Call Center Project:

More than 500 users were involved in this transformation project that substantially changed how Logista operators engaged with their customers. The main goals: to design a unique solution tailored for the entire Logista Group, increase customer satisfaction and manage claims more efficiently. The first phase of this implementation was completed in record time in Spain and Portugal, with excellent results in terms of efficiency, performance improvement and costs related to both ownership and implementation.

The contact center solution integrates customer complaints and sales order management between three Backend systems and gathers customers’ insights from three different channels: Fax, Telephone, mail and web portals, allowing Logista Group to better manage claims and provide seamless support to its customers.

In just six months, Grupo Logista is running live with its' new digital platform for customer engagement. The solution has simplified and expanded the contact center to five lines of business that span four countries with different regulatory requirements.


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