In May 2016 the European Parliament approved the so called “General Data Protection Regulation” (GDPR) that will lead to a reality in which citizens have the same data protection rights across the EU, putting an end to the puzzle of data laws currently followed.
The GDPR will help people regain control over their individual data, but it will cause some compliance complications for companies who rely on customer data inputs to successfully run their sales and marketing activities.
At the SAP Quality awards in Madrid Spain, Techedge has been recognized with gold in the Fast Delivery Project Category. The winning project, a contact center solution for Grupo Logista, is based on SAP CRM 7.0 and was launched in just six months.
With the arrival of new scenarios related to the Internet of Things and Industry 4.0, we are currently witnessing a change, although in it's early stages, that will soon be radical for all manufacturing companies. I'm referring to the software component. Whether it is used in products or as customer services support and maintenance processes, the software component is increasingly becoming the core of the products themselves.
We are hooked on digital - and we can't get enough. And since our customers are also hooked on digital, we decided to develop a podcast series on how to leverage technology for a seamless end-to-end, fully digitized Customer Engagement Strategy.