SPOTLIGHT

SALES FORCE AUTOMATION
ON THE MOVE

Mobilizing a Sales Force with AWS, SAP HANA® and Neptune UX Platform

mobile ERP for sales force with SAP HANA, AWS, and Neptune Software

EXECUTIVE SUMMARY
Our client is a consumer products manufacturer with a global retail and distribution network with more that 80,000 employees worldwide and revenues in excess of 10 Billion US Dollars.

They needed to deploy an SAP® ERP mobile application to its Sales user group in Europe, Middle East, Africa and North America, in order to let them manage their business when on the move.

Combining the best features of AWS, SAP HANA® and Neptune Software they succeeded in providing the whole Sales network with a high-performance mobile solution in 4 months.

CHALLENGES
The solution had to be deployed to users in several locations worldwide, since the resellers network covered an extensive area (EMEA and NAFTA markets). Independently from the users’ location, the mobile application needed to have a responsive user experience.

Being fundamental to run their business, the ERP mobile solution was required to be highly available and agile, supporting unpredictable workload variations. A high level of security was also a strong company requirement.

THE SOLUTION
Integrated with the company back end systems (such as SAP® ECC, CRM and PI), the ERP mobile solution – developed on SAP HANA® and powered by Neptune Software – was provided as a service and allowed the sales force to access all their SAP® functionalities from their mobile devices securely, through single sign-on authentication based on Microsoft AD and SAML 2.

The SAP® solution was deployed in the AWS cloud (EC2, S3, Glacier, VPC, IAM, Config, CloudWatch) granting the best responsiveness to any user worldwide and providing the high-availability and scalability required by a high-performance and business critical application.

HOW THE SOLUTION HELPED
The new ERP mobile application enables the Sales network to follow their business 24/7, even when out of office, directly from their mobile devices.

The adoption of AWS infrastructure allowed for the global deployment of a user-friendly solution while maintaining the highest level of security, availability and scalability, providing the users with a responsive application, even during periods of increased workloads.

RESULTS, ROI AND FUTURE PLANS
By adopting AWS, the infrastructure was quickly provisioned without needing to make a long-term capital investment. The client was able to successfully deploy a high-performance solution to more than 2,000 sales representative. Today, users are enabled to have their business under control 24/7, minimizing dead times when a timely action is needed.

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